The customer, from the chat. Nobody types it.
The messages, before you have to write them
50 templates across 25 trades. Each one is filed with Meta once and then goes out with a tap — carrying the customer’s name, your order number and your amount.
- OrderTaken, confirmed, packed, dispatched, delivered.
- MoneyA link, a reminder, a receipt.
- TimeA booking, a reminder the day before, a slot moved.
- FestivalDiwali, Karwa Chauth, Navratri, Eid, the school year.
- Coming backA refill due, a renewal, a service, a size outgrown.
What fills the blanks
From your own catalogue — the products already in your LaunchDo shop. There is no stock library and no generic product list; it is your shelf or nothing.
The real order total, with the real order number beside it.
The delivery day, the booking, the day the offer closes.
Every template, by trade
Clothing, fabric & footwear
See the trade page →
The {{item}} you asked about are in, {{name}}. Three in your size. Shall I keep one aside for Saturday?
11:04Keep one asideShow me all 3
{{name}}, your alteration is done and ready at the shop. Open till 9pm today.
11:04I'll collect todaySend it home
I'll collect today11:06
Jewellery, watches & bags
See the trade page →
Held in your name till {{day}} {{time}}, {{name}}. 22k, {{weight}}, ₹{{amount}} all in.
11:04Confirm itSend me photos
Use this codeFESTIVAL20Namaste {{name}} 🪔 20% off making charges on all gold, till Sunday. Reply BOOK to hold a piece.
11:04Book a pieceSee the new designs
Book a piece11:06
Eyewear & opticals
See the trade page →
{{name}}, your glasses are ready. Open 10am to 8pm, all days. Bring the receipt or just this message.
11:04Collect todayDeliver it
It has been two years since your last eye test, {{name}}. Shall I book you in this week?
11:04Book me inNot now
Book me in11:06
Beauty & personal care
See the trade page →
See you tomorrow at {{time}}, {{name}} — {{service}} with {{person}}. Reply to move it.
11:04I'll be thereMove it
Your {{product}} should be running out about now, {{name}}. Shall I send another?
11:04Send oneNot yet
Send one11:06
Food & grocery
See the trade page →
Atta10 kgChawal5 kgDal2 kgTel5 LNamaste {{name}}, same as last month — ₹{{amount}}? Reply HAAN and it goes out today.
11:04Haan, bhej doChange the list
Your order left the shop and reaches you by {{time}}. {{person}} is bringing it.
11:04Track itChange the time
Track it11:06
Sweets, bakery & beverages
See the trade page →
{{name}}, your {{weight}} box is booked for {{date}}. Advance ₹{{amount}} to confirm.
11:04Pay the advanceChange the date
Fresh and boxed, {{name}}. Out for delivery by {{time}} or collect any time till 9pm.
11:04Deliver itI'll collect
Deliver it11:06
Restaurant, tiffin & cloud kitchen
See the trade page →
Rajma chawal₹1202 roti + salad₹40Dahi₹20Aaj ka menu: {{menu}}. Veg ₹{{veg}}, non-veg ₹{{nonveg}}. Order by 12:30.
11:04Order 1Order 2
Order#2184Amount₹4,250
{{name}}, {{days}} tiffins this month — ₹{{amount}}. Tap to pay by UPI.
11:04Pay nowCall me
Pay now11:06
Furniture & home decor
See the trade page →
Six fabrics for the {{item}}, {{name}}. Tap the one you want and I'll hold the slot in production.
11:04I'll take this oneSend more options
Your {{item}} is ready. {{date}} between {{window}} — is someone home, and is there a lift?
11:04Yes, that worksPick another day
Yes, that works11:06
Kitchen & appliances
See the trade page →{{name}}, {{technician}} comes {{date}} between {{window}} to fit your {{item}}.
11:04ConfirmedChange the time
Service due
Your {{item}} is due its yearly service, {{name}}. ₹{{amount}}. Shall I book it?
11:04Book itRemind me later
Book it11:06
Electronics, mobiles & computers
See the trade page →Back in stock
The {{item}} in {{variant}} is back, {{name}}. ₹{{amount}}. Shall I keep one?
11:04Keep oneSend specs
{{name}}, your {{item}} is repaired and tested. ₹{{amount}}. Collect till 8pm.
11:04I'll collectDeliver it
I'll collect11:06
Hardware & building materials
See the trade page →quote.pdf2 pages · 148 KB
{{name}}: {{item}} x {{qty}} at ₹{{rate}} = ₹{{amount}}. Holds till {{day}}.
11:04Confirm the orderChange the quantity
Your load left at {{time}}, {{name}}. {{driver}} — {{phone}}. Reaching site by {{eta}}.
11:04Track itCall the driver
Track it11:06
Electrical, solar & power
See the trade page →quote.pdf2 pages · 148 KB
{{name}}: {{size}} system, ₹{{gross}} installed, ₹{{subsidy}} subsidy, net ₹{{net}}. Payback {{months}} months.
11:04Book a site visitSend the breakdown
{{engineer}} comes {{date}} between {{window}} to measure the roof. Takes about an hour.
11:04ConfirmedChange the day
Confirmed11:06
Auto, car care & accessories
See the trade page →
{{name}}, your {{car}} is due a service — {{months}} months since the last one. Shall I book it?
11:04Book itNot yet
{{name}}, the brake pads need changing — ₹{{amount}} extra. Go ahead?
11:04Go aheadLeave it for now
Go ahead11:06
Health, medical & wellness
See the trade page →Refill due
{{name}}, {{medicine}} runs out in two days. Shall I send another month — ₹{{amount}}?
11:04Send itNot this month
Your order is on the way, {{name}}. Reaching by {{time}}. Pay on delivery or by UPI.
11:04Pay by UPICash on delivery
Pay by UPI11:06
Gym, sports & fitness
See the trade page →
Use this codeRENEWAL20{{name}}, your membership ends on {{date}}. Renew now and the rate stays ₹{{amount}}.
11:04Renew nowCall me
Use this codeFREE20Come in for a free session, {{name}} — any evening this week, 6 to 9. Bring shoes.
11:04I'll comeSend timings
I'll come11:06
Kids, baby care & toys
See the trade page →
{{child}}'s birthday is next week, {{name}}. Three ideas for a {{age}}-year-old — shall I send them?
11:04Send ideasNot this year
{{child}} is probably out of {{size}} by now. The next size is in — shall I hold a set?
11:04Hold a setSend photos
Hold a set11:06
Books & stationery
See the trade page →
{{name}}, the Class {{class}} {{school}} set is packed — {{count}} items, ₹{{amount}}.
11:04Deliver itI'll collect
Use this codePRE-ORDE20Next year's lists are open, {{name}}. Pre-order by {{date}} and we pack it before the rush.
11:04Pre-orderRemind me
Pre-order11:06
Gifts, decor & handicrafts
See the trade page →bulk-quote.pdf2 pages · 148 KB
{{name}}: {{item}} x {{qty}} at ₹{{rate}} = ₹{{amount}}. {{days}} days with branding.
11:04Approve the quoteSend a sample
Your {{qty}} pieces are packed and dispatched, {{name}}. Reaching {{city}} by {{date}}.
11:04Track itSend the invoice
Track it11:06
Pooja & spiritual
See the trade page →
Roli, chawal, kalava—Panchamrit set—Diya & batti24 pc{{festival}} is on {{date}}, {{name}}. Your usual samagri set — ₹{{amount}}. Shall I send it?
11:04Send itChange the list
Your samagri is at the door, {{name}}. {{count}} items, checked against the list.
11:04ReceivedSomething is missing
Received11:06
Flowers & decoration
See the trade page →
{{name}}, {{item}} reaching {{address}} before {{time}}. Card: “{{message}}”.
11:04That's rightChange the card
Delivered at {{time}}, {{name}}. Photo attached so you know it went out right.
11:04Thank youOrder again
Thank you11:06
Music, art & hobby
See the trade page →
Class tomorrow at {{time}}, {{name}}. Bring your {{item}}. Reply to move it.
11:04I'll be thereMove it
Order#2184Amount₹4,250
{{name}}, {{month}} fees — ₹{{amount}}. Tap to pay by UPI.
11:04Pay nowCall me
Pay now11:06
Signage, printing & display
See the trade page →proof.pdf2 pages · 148 KB
Proof attached, {{name}}. {{size}}, {{material}}. Approve and it prints today.
11:04ApproveChange something
Ready
Your {{item}} is printed and ready, {{name}}. ₹{{amount}}. Collect or we deliver.
11:04Deliver itI'll collect
Deliver it11:06
Pet care, plants & nursery
See the trade page →
{{pet}}'s food should be running low, {{name}}. Same {{item}} — ₹{{amount}}?
11:04Send itNot yet
Vaccination due
{{pet}}'s {{vaccine}} is due on {{date}}. Shall I book the vet slot?
11:04Book itRemind me
Book it11:06
Agriculture & farm
See the trade page →
Use this codeSEASON20{{crop}} ka season shuru — beej aur khaad stock mein hai, {{name}}. Kitne acre?
11:042 acreBaat karni hai
Order ready
{{name}}, aapka saman taiyar hai — ₹{{amount}}. Kal subah bhej dun?
11:04Haan bhej doMain aa jaunga
Haan bhej do11:06
Industrial, safety & packaging
See the trade page →quote.pdf2 pages · 148 KB
{{name}}: {{item}} x {{qty}} @ ₹{{rate}} = ₹{{sub}} + GST ₹{{gst}} = ₹{{amount}}. {{days}} days.
11:04ApproveRevise the quantity
Dispatched against PO {{po}}, {{name}}. {{transport}}, docket {{docket}}.
11:04Track itSend the invoice
Track it11:06
Meta approves them, not us
A message you start outside a 24-hour window needs Meta’s approval — that is what stops anyone buying a list and blasting it. ChatDo files the template from inside the portal and it usually comes back in minutes. A reply to someone who messaged you needs no approval at all.